Operations & Project Management for US and EU firms
We handle time zones, the compliance, and the cross-border team syncs so you don't have to.
Meet JENN: Operations Architect who believes that efficiency is nothing without humanity
Jenn is a Senior Program and Project Manager who has spent nearly two decades optimizing complex ecosystems for the world's most recognizable brands.
From managing 100+ global sites for Colliers International to executing 8,000-person conferences for Microsoft, she specializes in the high-stakes intersection of data-driven decision-making and human-centered design.
Now based in Portugal, Jenn provides US-based firms with a veteran leadership partner who understands both the high-velocity pace of US business and the regulatory complexity of European expansion.
She is dedicated to building systems that don't just work, but flourish.
Want to make order from chaos? We've got you covered.
Operations & Agile Delivery
Focus: Maximizing efficiency through structured leadership and high-performance team coaching.
- Agile & Scrum Coaching: Certified leadership in transitioning teams to self-sustaining Agile/Scrum frameworks to improve output quality and decrease delivery friction.
- Resource & Capacity Planning: Spearheading resource forecasting and communication frameworks for entirely remote and distributed teams.
- Team Mentorship: Managing multidisciplinary talent pools, including Project Managers and Integration Architects, to align professional development with technical goals.
Tools: Notion, Trello, Smartsheet, ClickUp, Teamwork.
Digital Transformation & AI Strategy
Focus: Modernizing the workplace through strategic tech adoption and end-to-end process redesign.
- End-to-End Process Design: Directing digital transformations that achieve up to a 25% reduction in operational hours and a 44% increase in revenue.
- AI & Emerging Tech Integration: Consulting on the strategic adoption of tools for research and creative automation to improve delivery speed and quality.
- Change Management: Driving system adoption for distributed teams (up to 300+ people), increasing user engagement from 5% to 35% through human-centered design.
Tools: AI Code Builders (Lovable, Builder.io, Framer), AI Research Tools, Digital Transformation Frameworks.
Data-Driven Strategic Direction
Focus: Engineering the "Technical Bridge" between data integrity and market expansion.
- CRM & CMS Implementations: Full-cycle implementation for sales and marketing teams, focusing on automated pricing, data accuracy, and system adoption.
- Data Governance & Auditing: Executing comprehensive CRM audits that achieve up to a 90% reduction in workflow process overhead and ensure high-quality lead hygiene.
- Global Content Governance: Establishing standardized digital workflows across 100+ global sites to ensure brand consistency during major acquisitions.
Tools: HubSpot, Salesforce, Pipedrive, WordPress, Sitecore, Airtable, Drupal
Strategic Visual Governance
Focus: Translating complex technical requirements into actionable, data-driven roadmaps.
- Data Visualization & Dashboards: Developing complex internal documentation, including decision trees, workflow diagrams, and real-time performance dashboards.
- Strategic Alignment (OKRs): Facilitating Objective and Key Results (OKR) frameworks to align multidisciplinary teams and cut operational workloads by 50%.
- Evidence-Based Decisions: Producing analytics-driven business cases to support strategic prioritization and global program quality.
Tools: Miro, Mural, Lucidchart, Visier, Google Analytics
Tools we use:
& tons more...
Typical Operations work we do
Strategy & Digital Transformation
- OKR Framework Facilitation: Design and implement Objective and Key Results (OKR) frameworks to align multidisciplinary teams and cut operational workloads by up to 50%.
- AI & Automation Strategy: Consult on the strategic adoption of AI tools for content research and creative asset generation to improve delivery speed and quality.
- End-to-End Process Design: Direct comprehensive digital transformations and process redesigns that have historically achieved a 25% reduction in operational hours.
- Evidence-Based Strategic Prioritization: Produce analytics-driven business cases and data visualizations to support executive resource allocation and capacity planning
Operations & Systems Integration
- CRM and CMS Ecosystem Architecture: Lead full-cycle implementations, focusing on data accuracy, automations, and cross-functional adoption.
- Workflow Optimization & Audits: Execute comprehensive CRM data audits to achieve up to a 90% reduction in workflow process overhead.
- Resource & Capacity Planning: Spearhead resource forecasting and communication frameworks for entirely remote consulting firms to improve delivery predictability.
- Global Content Governance: Establish standardized digital solutions and workflows for international offices to ensure brand consistency during major acquisitions or expansions.
Visual Governance & Technical Enablement
- Requirements Visualization: Translate complex technical requirements into clear, actionable roadmaps using workflow diagrams, decision trees, and data visualizations.
- Technical Knowledge Management: Streamline internal processes by building centralized digital libraries (SharePoint/Sitecore) to facilitate global team access to internal tools.
- Product Adoption Strategy: Revitalize underperforming digital systems, increasing user adoption (e.g., from 5% to 35%) by resolving technical blockers and centering user needs.
- Performance Reporting Systems: Design and implement real-time dashboards to monitor key performance indicators, ensuring total transparency across distributed teams.
Team Leadership & Agile Coaching
- Agile/Scrum Methodology Coaching: Mentor multidisciplinary teams and leadership on Agile methodologies and UX principles to transition from static systems to self-sustaining platforms.
- Remote Culture Optimization: Launch and manage "Remote Worker Groups" and communication frameworks designed to bridge gaps within distributed team environments.
- Multidisciplinary Talent Management: Build and manage diverse talent pools—including Project Managers, Writers, and Integration Architects—to ensure alignment with technical delivery goals.
- Stakeholder Alignment & Bridging: Serve as the hub for internal communication, bridging the gap between technical standards and non-technical scientific or business stakeholders.
Say goodbye to process as you know it.
Say hello to process as you always wanted it.
We don't re-invent wheels. We re-design them.
Digital Transformation & Process Design
Directing end-to-end process design that has historically achieved a 25% reduction in operational hours and a 44% increase in revenue
Operational Excellence Implementations
Scaling operations by visualizing complex project lifecycles, resulting in up to a 90% reduction in workflow process overhead.
Agile Team & Leadership Enablement
Certified Scrum Master experienced in coaching multidisciplinary, distributed teams to transition from static systems to self-sustaining platforms.
All your needs, sorted.
Running a successful business means more than just having clients.
It means building a working ecosystem of tools and processes that work across teams, clients, customers, cultures, and time zones.
That's why we cover all your needs, so you don't have to go anywhere else.
Learn about our Engineering offerings Learn about our full team offerings
Operations plans that scale with you.
Choose a plan that's right for you. Pause or cancel anytime. Easy credit card payments available.
The Operational Baseline (Pilot)
$/audit*
Best for: High-impact audit, system cleanup, or foundational architectural setup.
3,500
- Mandatory precursor to ongoing monthly plans
- Weekly progress reports
- 10-15 Hours per week
- Limited to one specific objective (e.g., only the CRM audit or only the initial OKR architecture).
- Focus: Foundational audit and systemic cleanup plan to eliminate operational debt and clear the path for scale.
- A 4-week, single-system diagnostic and tactical clean up designed to eliminate immediate friction for teams of up to 12.
The Operations Engine (Growth)
$/mo
Best for: Ongoing management of a team or vendors, a larger launch initiative.
5,000
- Requires Previous Operational Audit
- 2 Requests at a time
- Weekly Stakeholder Alignment & Syncs
- 20-25 Hours per week
- Management of existing teams and vendors. "Conductor," not the "Individual Contributor".
- Focus: Digital Transformation & Strategy. Includes directing the process design.
The Operations Lead (Fractional)
$/mo
Best for: Companies without a full-time Project Manager, Marketing Operations or General Ops.
8,500
- Requires Previous Operational Audit
- Dedicated Fractional Support
- "On-Call" availability in your time zone
- 35+ Hours per week
- Strategic Visual Governance and High-Level Direction essentially replacing a full time COO.
- Strategic Anchor for the business, translating requirements into roadmaps and managing the global team syncs.
These are just examples, your reality is probably a bit different.
Book Free Discovery Call with us to define what package options make the most sense based on your team and tech.
Stop Managing Backlogs. Start Driving Objectives.
Stop drowning in the noise of the immediate. We distill your vision into key objectives and align your team around the work that actually matters.
We don't just clear a backlog; we architect the focus your business needs to scale.
Manage Your Reality. Not a New Tool
We orient around your world. Whether it’s Jira, Notion, or Slack, we adapt to your existing stack.
We don’t just "tick boxes"; we provide the strategic layer that distills your vision into a clear, prioritized roadmap you can track with ease.
Outcome-Based Transparency
Reporting based on your reality, we setup systems to provide real-time progress on the objectives that matter most.
You get the evidence of growth through the specific measures we've landed on, ensuring you stay informed on the big picture without drowning in the data.
We've empowered businesses like
"One of the things I appreciate most about Jenn is her ability to stay true to project management yet think outside the box with creative marketing approaches. It’s a unique combination that gives Jenn a different perspective from others."
— Business Division Director, Microsoft