Never Split the Difference

Yes, this book has psychological tricks and techniques you can use in persuading people to see things your way.

But it's not just about seeing things your way, it's about giving people empathy and patience in situations where you might not agree at all, giving them an understanding that they are heard, and truly finding a space to come to an agreement.

We use the skills from this book constantly in conversations to help ourselves understand where a person is coming from, and keep the conversation open to options for innovation, agreement and understanding. Recommended for anyone truly seeking to find a better way to communicate in any situation.